Hamsterra
English

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E3 · Analytics and account

Protect your account

For authors and readersVoice-over · English subtitles

Check where you are signed in and turn on two-step verification.

Go to written steps

Before you start

  • Sign in to your Hamsterra account with a verified email address.
  • Have an authenticator app ready on your phone.
  • Choose somewhere safe to keep your recovery codes.

Watch the walkthrough

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English voice-over and subtitles; use the player’s captions control to adjust subtitles. The video is embedded from YouTube.

Chapters

  1. Open Sign-in & security.
  2. Check where you're signed in.
  3. Sign out a device.
  4. Set up two-step verification.
  5. Confirm it's you.
  6. Scan the QR code.
  7. Turn it on.
  8. Save your recovery codes.
  9. Manage two-step verification.Current chapter
  10. Check the security log.
  11. Sign in with your code.
  12. No phone to hand?

Transcript

Select a line to jump to that moment in the video.

  1. Whether you write books or read them, your account is protected in the same place.
  2. Open the account menu, choose Account settings, then Sign-in & security.
  3. Where you're signed in lists every browser and device that can open your account, with how and when it signed in.
  4. If you don't recognise one, select Sign out next to it.
  5. To end every session except this one, select Sign out of all other devices.
  6. Two-step verification adds a code from an authenticator app to every sign-in, so your email inbox alone is not enough to get into your account.
  7. Select Set up two-step verification.
  8. Hamsterra may ask you to confirm it's you first.
  9. Enter your password and select Confirm, or select Email me a one-time code instead.
  10. Open an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password, and scan the QR code.
  11. If you can't scan it, enter the key shown below instead.
  12. Then type the 6-digit code from the app and select Turn on two-step verification.
  13. Next, save your recovery codes.
  14. If you lose your phone, you can sign in with one of them.
  15. Each code works once, and you won't see them again.
  16. Select Download .txt or Copy, keep the codes somewhere safe, tick the box, then select Done.
  17. Two-step verification is now on.
  18. Turning it on also signs out your other devices.
  19. From here, you can regenerate recovery codes, turn it off or view the security log.
  20. The security log lists sign-ins and changes to two-step verification from the last 180 days, newest first.
  21. From now on, after your password, email code or Google, Hamsterra asks for the 6-digit code from your authenticator app.
  22. No phone to hand? Select Use a recovery code instead.
  23. If you've lost both, Lost your app and codes? explains how we can help, which takes at least 3 days.
  24. Otherwise, enter the code and select Continue.

Written steps (text version of this video)

This walkthrough shows how to review and sign out the devices signed in to your account, turn on two-step verification with an authenticator app, save your recovery codes and sign in with a code.

  1. Open Sign-in & security.

    Open the account menu, choose Account settings, then Sign-in & security.

    0:11 Sign-in & security →

  2. Check where you're signed in.

    Where you're signed in lists every browser and device that can open your account.

    0:24 Sign-in & security →

  3. Sign out a device.

    Select Sign out next to a device you don't recognise, or Sign out of all other devices.

    0:31 Sign-in & security →

  4. Set up two-step verification.

    Select Set up two-step verification.

    0:42 Sign-in & security →

  5. Confirm it's you.

    If Hamsterra asks you to confirm it's you, enter your password or select Email me a one-time code instead.

    0:54 Confirm it’s you →

  6. Scan the QR code.

    Scan the QR code with an authenticator app, or enter the key instead.

    1:05 Set up two-step verification →

  7. Turn it on.

    Type the 6-digit code from the app and select Turn on two-step verification.

    1:19 Set up two-step verification →

  8. Save your recovery codes.

    Select Download .txt or Copy, keep them somewhere safe, tick the box and select Done. Each code works once, and you won't see them again.

    1:25 Save your recovery codes →

  9. Manage two-step verification.

    From Sign-in & security, you can regenerate recovery codes, turn two-step verification off or view the security log.

    1:44 Sign-in & security →

  10. Check the security log.

    The security log lists sign-ins and two-step verification changes from the last 180 days.

    1:57 Two-step verification →

  11. Sign in with your code.

    When you sign in, enter the code from your app and select Continue.

    2:05 Two-step verification →

  12. No phone to hand?

    Without your phone, select Use a recovery code instead. Lost both? Lost your app and codes? explains how we can help; it takes at least 3 days.

    2:24 Two-step verification →

Check you’re done

  • Two-step verification is on.
  • Your recovery codes are saved somewhere safe.
  • You have reviewed the devices signed in to your account.
  • You have signed in using a code from your authenticator app.

Common questions

What if I can’t scan the QR code?

Enter the key shown below the QR code into your authenticator app instead.

What if I don’t have my phone?

Select Use a recovery code instead when signing in. Each recovery code works once.

Can I see my recovery codes again?

No. Save them when they appear. You can select Regenerate recovery codes from Sign-in & security, but your old codes stop working straight away.

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